CUSTOMER SERVICE
Frequently Asked Questions
Find answers to common questions about our steering wheels, compatibility, orders, shipping and tracking.
Are the steering wheels vehicle-specific?
Yes. You select your vehicle model and model year before ordering. Your order is then prepared according to the vehicle information you provided.
What is included with the steering wheel?
The included components depend on the specific product and configuration. Please review the product information and images before ordering.
How long does delivery take?
Estimated delivery time is generally 14–20 business days.
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing or other circumstances outside our control.
How can I track my order?
Once tracking information is available, you can follow your order through our Track Order page.
Enter your order number and the same email address you used during checkout.
Track your order →Where can I find my order number?
Your order number is included in the order confirmation email sent after your payment has been successfully completed.
Will I receive an email when my order ships?
Yes. When your order is marked as shipped, a shipping confirmation is sent to the email address used during checkout.
If tracking information is available, it will be included with your shipping information.
Can I change my vehicle information after ordering?
If you notice that you selected incorrect vehicle information, contact Elite Steering as soon as possible.
Changes may not be possible once preparation or customisation of the order has started.
Can I cancel my order?
Contact Elite Steering as soon as possible if you would like to request a cancellation.
If preparation or customisation has already started, cancellation may be limited where permitted by applicable consumer law.
What if I receive the wrong or a damaged product?
Contact Elite Steering as soon as possible and include your order number and a description of the issue.
Photos or videos may be requested so that the issue can be reviewed.
I am unsure if a steering wheel fits my car. What should I do?
Do not place the order if you are unsure about compatibility. Contact Elite Steering first with your vehicle brand, model and model year so the configuration can be reviewed.
How can I contact Elite Steering?
For customer support, questions about an existing order or help with vehicle compatibility, contact Elite Steering at:
Email: elitesteering.shop@gmail.com
Contact Elite Steering →