LEGAL

Terms & Conditions

These terms apply when purchasing products from Elite Steering. Please read them carefully before placing an order.

1. About Elite Steering

Elite Steering sells custom steering wheels for selected BMW, Audi and Volkswagen vehicles.

For questions regarding these terms or an existing order, contact us at:

2. Products

Product descriptions, images and compatibility information are provided to help customers select the appropriate product.

Some steering wheels are configured or prepared according to the vehicle model, model year and other information selected by the customer.

Customers are responsible for providing accurate vehicle information when placing an order.

3. Orders

An order is submitted when the customer completes checkout and payment.

After a successful order, an order confirmation is sent to the email address provided during checkout.

Customers should review the order confirmation and contact Elite Steering as soon as possible if any information is incorrect.

4. Prices and payment

Product prices are displayed before checkout. The total amount payable is shown before the customer completes payment.

Payments are processed through our payment provider.

An order will not be processed until payment has been successfully completed.

5. Shipping and delivery

Orders are delivered to the shipping address provided by the customer during checkout.

The estimated delivery time is generally 14–20 business days.

Delivery times are estimates and may be affected by carrier delays, customs processing or other circumstances outside our reasonable control.

More information is available on our Shipping & Delivery page.

6. Order tracking

Tracking information may become available after an order has been shipped.

Customers can use their order number and checkout email address to check their order through our Track Order page.

7. Cancellations and returns

Customers who wish to cancel or return an order should contact Elite Steering as soon as possible.

Certain products may be customised or prepared according to a customer's vehicle or requested specifications. Statutory cancellation rights may be limited for genuinely personalised or made-to-order products where permitted by applicable law.

Nothing in these terms limits any mandatory consumer rights that apply to the customer.

Please read our Returns & Refunds page for further information.

8. Incorrect, damaged or defective products

If a customer receives an incorrect, damaged or defective product, they should contact Elite Steering as soon as possible.

The customer should provide their order number and a clear description of the issue. Photos or videos may be requested where reasonably necessary to review the problem.

9. Vehicle compatibility

Customers should carefully check the selected vehicle model and model year before completing an order.

If a customer is unsure whether a product is suitable for their vehicle, they should contact Elite Steering before ordering.

10. Customer information

Customers are responsible for providing accurate contact, vehicle and delivery information.

If incorrect information has been submitted, the customer should contact Elite Steering as soon as possible.

11. Consumer rights

These terms do not exclude or restrict rights that customers have under mandatory applicable consumer protection law.

12. Contact

If you have questions about these Terms & Conditions or an order, contact Elite Steering.

Email: elitesteering.shop@gmail.com